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Dramatic acceleration in adoption of automation technologies

Written by

Neil Martin

Neil Martin

More organizations worldwide are using automation technologies, such as robotics, machine learning and natural language processing.

The figure is up from 58% in 2019 to 73% now.

The figures come from new research just published by Deloitte and entitled, "Automation with Intelligence: Pursuing Organization-wide Reimagination.” It revealed that the number of organizations deploying automation at scale has tripled in the space of two years.

What’s more, COVID-19 accelerated the need for automation solutions – particularly those that offer options for scalability and rapid deployment – within enterprise organisations. 

However, while adoption of automation technologies has increased rapidly, only a third of survey respondents say they have an enterprise-wide intelligent automation (IA) strategy.

Key takeaways from the study show that: 

- two-thirds (68%) of business leaders used automation to respond to the impact of the COVID-19 pandemic;

- one-third accelerated their investment in cloud-hosted automation;

- 13% of leaders say their organization has implemented over 50 automations, up from 8% in 2019 and 4% in 2018;. 

- 23% of workers have seen their roles and ways of working change because of the implementation of IA, while one in 10 has had to retrain.

Gina Schaefer, managing director and US intelligent automation lead, Deloitte Consulting, said: "The study shows that, while organizations are widely adopting automation and using it to increase productivity, reduce costs, improve accuracy and enhance customer experience, IA tools and techniques have yet to be used to their fullest potential. 

"To drive better outcomes, businesses should ensure they have a clear vision for their automation strategies, eliminate barriers such as process fragmentation and lack of information technology (IT) readiness, and train their employees to work with machines in order to achieve the best possible outcomes in the Age of With.”

As for an IA strategy, the study showed that only 26% of piloting and 38% implementing and scaling organizations have an enterprise–wide IA strategy. In addition, only 40% of piloting and 65% of implementing and scaling organizations claimed to have a clear, accepted vision and ambition for IA.

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What’s more, COVID-19 accelerated the need for automation solutions – particularly those that offer options for scalability and rapid deployment – within enterprise organisations.

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