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FANUC looks FAR ahead with assisted reality service

Written by

Neil Martin

Neil Martin

Robot giant FAUNC has launched FAR, its new problem-solving digital service.

Standing for FANUC Assisted Reality, it provides quicker response times for maintenance issues on FANUC products.

FAR is app-based and uses augmented reality to facilitate remote support for FANUC customers.

It enabless service engineers to identify problems via real-time video and overlaid digital content, which, said FANUC, ensures the correct spare parts and tools can be determined during the initial call. It also helps to improve the planning of service visits, owing to optimised error analysis.

FAR is an attempt to cut the average response time from initial call to machine repair to less than 24-hours. It forms part of FANUC’s commitment to providing ‘lifetime maintenance’, whereby customers can continue to receive support for as long as they are using the product.

Tom Bouchier, Managing Director at FANUC UK, said: “We’re thrilled to be launching FAR in the UK, particularly at a time when social distancing measures and travel restrictions are putting extra strain on manufacturers. While all of our machines are built to minimise downtime, there will always be the occasional issue, which is where this level of rapid support becomes invaluable.

“Through FAR, our service engineers and technicians will be able to consult with one another, in order to analyse issues together and reach an outcome more quickly. It’s a fantastic example of how the latest in augmented reality technology can allow us to help our customers keep their production lines running.

“Ultimately, time is money in this industry, and we know that every hour counts when it comes to the operation of production lines. We’ve got a fantastic team of service technicians who are always on-hand to support, and the introduction of FAR removes any further barriers that may exist to reaching our customers as quickly as possible.”