Optimising Customer Fulfillment in Financial Services
99% improvement time
16.3% reduction in complaints
20% reduced call centre volume
ATB Financial is the largest Alberta-based financial institution
ATB prides itself on being a great place to work - and in 2017, was named one of Aon’s Best Employers in Canada.
The company were looking to maintain their competitive advantage
The aim was to improve customer experience & enhance operational efficiency
Operating in a rapidly changing and highly regulated market, ATB wants to maintain its competitive advantage by swiftly embracing the digital revolution that’s enveloping financial services. To ach...