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CASE STUDY

Optimising Customer Fulfillment in Financial Services

Key

Results

01

99% improvement time

02

16.3% reduction in complaints

03

20% reduced call centre volume

Client

Overview

£100m+

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Turnover

250-499

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Company Size

Management

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Project Lead

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Installation Time

N/A

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Industry Sector

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Task

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Business Problem

ATB Financial is the largest Alberta-based financial institution

ATB prides itself on being a great place to work - and in 2017, was named one of Aon’s Best Employers in Canada.

The company were looking to maintain their competitive advantage

The company were looking to maintain their competitive advantage

Sources: https://www.blueprism.com/uploads/resources/case-studies/atb_financial_case_study.pdf

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