CASE STUDY
Optimising Customer Fulfillment in Financial Services
Key
Results
01
99% improvement time
02
16.3% reduction in complaints
03
20% reduced call centre volume
Client
Overview
£100m+
Turnover
250-499
Company Size
Management
Project Lead
Installation Time
N/A
Industry Sector
Task
Business Problem
ATB Financial is the largest Alberta-based financial institution
ATB prides itself on being a great place to work - and in 2017, was named one of Aon’s Best Employers in Canada.
User Brief
Solution
Results
The company were looking to maintain their competitive advantage
The aim was to improve customer experience & enhance operational efficiency
Operating in a rapidly changing and highly regulated market, ATB wants to maintain its competitive advantage by swiftly embracing the digital revolution that’s enveloping financial services. To ach...
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Sources: https://www.blueprism.com/uploads/resources/case-studies/atb_financial_case_study.pdf
What is the team saying?
We started with small functional processes, but we can see that the collective impact is a demonstrable change in how we operate – enhancing our workforce experience - while offering a better customer experience. We are really starting to think differently about the future of business.
Dan Semmens
Managing Director Of Transformation - Process Automation
We started with small functional processes, but we can see that the collective impact is a demonstrable change in how we operate – enhancing our workforce experience - while offering a better customer experience. We are really starting to think differently about the future of business.
Dan Semmens
Managing Director Of Transformation - Process Automation
We started with small functional processes, but we can see that the collective impact is a demonstrable change in how we operate – enhancing our workforce experience - while offering a better customer experience. We are really starting to think differently about the future of business.
Dan Semmens
Managing Director Of Transformation - Process Automation
We started with small functional processes, but we can see that the collective impact is a demonstrable change in how we operate – enhancing our workforce experience - while offering a better customer experience. We are really starting to think differently about the future of business.
Dan Semmens
Managing Director Of Transformation - Process Automation
We started with small functional processes, but we can see that the collective impact is a demonstrable change in how we operate – enhancing our workforce experience - while offering a better customer experience. We are really starting to think differently about the future of business.
Dan Semmens
Managing Director Of Transformation - Process Automation
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