Updating Legacy Systems in Mutual Life Assurance
£1.5m saved annually
10x faster execution
A UK mututal life assurance company were looking to serve their customers
The organisation has a database of over 400,000 customers
Customer service representatives were handling requests via phone and email
Using an old database meant that high quality service was challenging
As one of the oldest mutual life assurance companies in the UK, this savings, investments and pensions organisation was searching for a way to better serve their 400,000 customers. Their customer s...